We would like to show you a description here but the site won’t allow us. 2. 7K subscribers in the VirginMedia community. And now I'm getting chased up. Hi thanks for your reply - you're very welcome! Any issues, please reach out once again. If this means your account is left in credit we will send you a cheque for the amount you are owed, which you need to put into your bank or building society within 6. My Virgin Media app: Requires compatible Android 7. So thats what i did. 2 will be able to show programmes in 4K Ultra HD format from the Virgin TV V6 box. 28 December 2011 at 1:11PM. services. However, despite my attempt to request for the return kit to be deli. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. . e. Please follow this link to create a new pre-paid label to return it to us. on 30-05-2023 22:29. but it doesn't work - 5285247. I can confirm that the information and link there is correct so feel free to print the label and post back to us using it. So you won’t need to hop around. The kit has not been sent, yet, i asked another three times but the kit has never been sent to me. Account - Mobile. Well, I have some potentially good news for you, as Virgin Media O2 has just gone and announced a huge upgrade for one of its key channels for existing customers. The Stream remote. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Options. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaHi All I want to comminucate this big issue. agreement. Virgin Fibre Areas only. Phone. Can any one help please ive been waiting for over a year for Virginmedia to send me a package so i can return the box ive found out last december they had been billing me for this a service i had not used in that time I got in contact with them in decemebr and ask for the account to be closed laughted at down. It's at least 7 years old! We would love. If you have recently joined us and have non-Virgin Media equipment* from a previous provider or older Virgin Media equipment and wish to send it to us for recycling. Manage Your Account. Virgin Media;. It’s the one before the V6 old and chunky the complaints department sent me a replacement as it’s not working and the leaflet says I need to return my old kit but when I go on the virgin media website for a cycle kit it only shows how to return a V6virgin media equipment return anything extra to receive one. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. Account - Mobile. We would like to show you a description here but the site won’t allow us. Returning Kit. Equipment remains our property and we charge for anything unreturned. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. I can't see how to organise a collection from their website and the Post Office won't take it. Account - Mobile. 1 million set-top boxes and modems - of these we refurbished, repaired and reused over 700,000, meaning thatStream from Virgin Media. Hi. returns. We would like to show you a description here but the site won’t allow us. . Have tried their messaging service to no avail and 15 minutes into being on hold on their customer service line, I am desperately looking for a. The new fibre phone line is designed to work with the same phones as the old copper line. This includes: The Stream box. Quickstart is the quickest and easiest way to setup our services. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. I have also been reminded each. sorry if in wrong place. If you requested a return kit from Sprint and haven't received it or maybe even misplaced it, you can request a new one online. This promotion means you won’t pay the usual setup fee of £35. Available with M50 broadband or faster. If you're looking to amend your residential package, you will need to get in touch with our team directly by calling us on 150/ 03454541111 or texting us on 07533051809, as we're unable to process package changes on this platform. If the kit remains missing, then you'll be charged - pay the charge, raise a written postal complaint demanding they refund the charge. However, the very next day on the 21st March, I received a text message from VM (from telephone number +447537410420, from which I have received numerous texts from Virgin so I know it's a genuine number) saying "HI, It's VM, you don't need to return the kit you're disconnecting. byrnesv. However, I received a text message saying that I did not schedule a return yet. On our wavelength In. The new fibre phone line is designed to work with the same phones as the old copper line. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. The return kits are scanned into VM systems in bulk so it may take a while for your account to be updated to indicate the equipment has been returned, and in the meantime you will. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Stream from Virgin Media. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. 2. It’s easy to Click & Collect your Virgin Media order with Yodel. . Then today i get an email asking to return it, well thats a bit hard now. So just wanted this on record. These include: Super Hub 2ACI have a very old TV box. uk with required details but have. No setup fee. Tuning in. All our services will be set up so, once you’re in your. Virgin Media Kit Collection. Stream is the new plug and play TV box from Virgin Media that lets you pick and choose your entertainment each month – and only pay. Step by step guide to installing your Virgin Media broadband and Hub 3. I handed the new Hub 4 to the pickup shop (Collect+ Point) on the 29th of December, using the return label provided in the return kit. 0 once you have your Quickstart box. Kit return 5 hours ago Have waited in all. The Stream remote. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. I hope someone can help on this forum as I cannot get through via email or phone to Virgin Media. Mobile. Account - Cable. Make sure to take our kit with you when you move. Virgin Media;. Yet another return Envelope from |VM Since moving over to Stream,360+MiniBox safeley returned. From launch, all new customers taking one of Virgin Media’s TV and broadband bundles can expect to receive Virgin TV 360 as standard. A large Virgin box has been attached to the outside wall my house without my permission. |. we never really used the tv box and I throw it away many months ago. . how to return your old kit. Just take it to a recycling centre, find your nearest. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they. My parents recently swapped their Tivo for a V6. . We would like to show you a description here but the site won’t allow us. I got a message on my mobile with a number to ring so I can find out when they are close to my address to pick it up. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. SpeedWe would like to show you a description here but the site won’t allow us. Virgin Phone Switchover. Or stream, control and manage. on 25-11-2022 12:11 Hi, Just recently upgraded from Tivo 500GB box to TV360. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. Virgin Broadband Box attached to house. Stay safe online. and Virgin Media really have no CLUE what they telling people. The fee is dependent on the equipment that needs to be returned and can range from £50–£250. is legally binding, which means that we are making promises to each other about the . Phone. . Your experience matters. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Although this question has appeared before the answers vary and I need definitive advice. Further exclusions & legal stuff apply. I am putting a complaint in with ofcom along with all the evidence I have. Joining in. We would like to show you a description here but the site won’t allow us. Return Valérie for free with Canada Post. Update: Steve the virgin media guy came today and took the router. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. put the folded cardboard box in the bin liner with the box and wrapped it in sellotape and put the. Thank you in. . Hi there and welcome to Virgin Media’s Help & Support Youtube channel. Options. No, you can keep using the same phone you’ve always used. It's an outstanding balance and will just go through the collections process. Equipment Recycling policy | Reusing and recycling our kit At Virgin Media we’re working hard to make sure old customer equipment is disposed of. If after rebooting, the V6, TiVo, or TV 360 box is still not working, try running a quick diagnostics check to find the root cause of the issue and how to fix it. We would like to show you a description here but the site won’t allow us. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. Choose your package. If you're leaving Virgin Media, it will send you a postal. Now all a sudden at 03. At least 30Mbps download speeds in every room or £100 one-off credit. 2% on a yearly basis, driven by fixed and mobile service price rises. kit not collected . Let me know if you have any further issues!Hello, I have been calling 4 times and submitting 3 times online requesting the return parcel. services. At Virgin Media, we’re passionate about protecting our planet. Within that letter or email, we’ll also include information about any other changes we’re. I cancelled Virgin and was told in WhatsApp and on My Virgin Media that my last bill was £4. away the old kit when they come round to do the upgrade. John-----I do not work for VM. QuickStart, set up and connections. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. We would like to return it but we didn't a return box and now we are unsure what to do with it. Just joined. hello007007 Posts: 149 Forumite. Simply ring our friendly customer service team. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. We would like to show you a description here but the site won’t allow us. I spoke with VM, and they sent me a return kit. My V6 box has been replaced by a 360 and 2 days later I. We would like to show you a description here but the site won’t allow us. This promotion means you won’t pay the usual setup fee of £35. Only kit that supports HDCP 2. The last one was today 17th July 2023, when you emailed me at at 08:06 this morning to inform her the equipment would be picked up today. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. You can find loads of helpful information on. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. I realise that Virgin Media are under no obligation to treat a past customer as a new customer, but realistically, if I leave Virgin and then re-join a few weeks later, will they turn me down for a introductory deal?. The advice was to recycle the old hub. But they do acknowledge that seven calls seemed excessive – apparently, it was down to advisors trying to follow up. Stream is available for a £35 activation fee with Virgin Media’s ultrafast broadband. Account - Mobile. Options. Control your services . A power adaptor to plug into the Stream box and a power socket at the wall. The box was posted as instructed at the start of March and the last update on the Yodel website is March 8th where it says that it was "Processed at National Hub " but as. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. Hi, I have had an email confirming my kit will be picked up on 8th December but before this has happened I have received a bill for £65 for non-return of kit! Today I have put the kit into the return packaging and taken it to a pick-up point. Returning kit. QuickStart, set up and connections. For full instructions on how to return any of our kit, please see here and all instructions should be available there. Reply. Hi, Apparently I'm only being sent a box to return my router. SpeedWe would like to show you a description here but the site won’t allow us. Thank you both for your input and trying to help. Browse Virgin Media Virgin Media Community. We cancelled his virgin media TV and broadband package a while ago but we've never had any work to send the hub or TiVo Box back. We use Collect+ services for returning. Forum; Apps. Alternatively, contact CollectPlus for help sending your package. Step 4. Control your services . That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. I'm sick of waiting for these to be collected and they are gathering dust. 554bn, inching up 0. My address is very simple to find so it is not a case of getting sent into the wrong post box either. You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. You'll be able to return it for free via Collect+, which operates over 5000 outlets across the UK, so you're never far from a drop off point. Any returns emails are automated and will contain any equipment that you have registered to. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. 4. I have not received the return kit I was promised in order to return VM equipment. I did ask for a return slip from VM over 6 months ago when I told them I no longer use the digi box, and was promised a pre paid returns label and a drop off point to arrange a return, but nothing to date. so trying to explain anything to a human is. So why should I not recyle them instead ??? (not a serious question, but I am interes. Further exclusions & legal stuff apply. My Virgin Media App. Virgin Media want their box back - i dont have it. . in Networking and WiFi 3 weeks ago; Do I need to return kit? in Networking and WiFi 4 weeks ago; Return rooter in Networking and WiFi 23-09-2023; drops in. My timeline is as follows: Applied to cancel Virgin Media contract because I was moving home: 19. When can - 5311065 - 2. Security matters. however, I have a splitter with 4 connection. If they won't do that, then you escalate the complaint to Ombudsman Services, and add a demand for compensation for the poor customer service. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. We would like to show you a description here but the site won’t allow us. Are you leaving Virgin Media but due a refund? If you think your last bill is incorrect or the amount on the cheque is wrong, find out how we can help here. Your experience matters. Been given my leaving date as 17th March. Speedon 22-02-2023 16:03. So, whether you’re sadly leaving us or simply changing your package, we hope you’ll help us do our bit – by returning our kit so we can refurbish, reuse and recycle it wherever we can. Sorry to hear there's an issue with a charge for failing to return equipment. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. Tip Set up all of your kit within 12. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. Everything you need is posted to you. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. Excludes broadband faults and broadband network outages. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. couldn't see where best to post this. If we decide to do this, we’ll let you know. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for. Thanks,Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best meets their needs. Stream from Virgin Media. Switched. I have been sent a CollectPlus returns label but there is no CollectPlus facility in my town. . Chatter and. Hi Kath, Thank you for your reply. When you see the ‘starting up’ screen, you can pull the tab out of the remote. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. I cancel my subscription during the cool off period even before the kit arrived. Solved: My VM account ended on 31st March. . Please, expect a private message from me here shortly, so I can have a further look and help out. I'm sorry to hear there is some confusion with your return kit. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? --- Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the bo. Steveiow. I would like to take a look on your behalf. Networking and WiFi. Virgin collected my equipment early last year. Networking and WiFi. Browse Virgin Media Virgin Media Community. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. Many thanks - 534135327. Hi, Virgin media keep asking to return VM hub 4 router from my old account (ultimate oomph packaged now disconnected) or they will charge £65. Browse Virgin Media Virgin Media Community. We would like to show you a description here but the site won’t allow us. The contract was for 12 months and at the end of the contract I cancelled it. My Virgin Media App. walthamyank. . so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. How many stars would you give Virgin Media? Join the 73,611 people who've already contributed. QuickStart, set up and connections. jpeg1. Virgin Media Help - Get help, tips and advice to m. See where this Helpful Answer was posted. Account - Cable. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. the left and right are not communicating. . 2) Stupid - VM will charge accounts for unreturned kit, so you won't make any money from it. That’s because while you're with us, you rent your kit, rather than own it. VM should be able to send the returns packaging to a family member, neighbour or a friends address using the weblink request-returns-pack . QuickStart, set up and connections. Options. Don't expect any meaningful reply from Virgin Media, just the usual "sorry to hear that you are. You can also email [email protected] would like to show you a description here but the site won’t allow us. In. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. Account - Cable. £8p/m extra or included with Gig1 or Volt. How long does it normally take for a V6 box to be returned ? I returned a V6 box to Virgin on 07/03/23 @ 14:46 and im still receiving texts and emails asking me to return it. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. We would like to show you a description here but the site won’t allow us. Several attempts at phoning virgin to return unused kit after a recent contract change, all to no avail. You can contact us to discuss your O2 mobile products and services. they have not sent me a package to return the old kit in. Browse Virgin Media Virgin Media Community. Labels: My Account; hub 3. thanks. Eventually a lady from virgin media collection service turned up and collected the said equipment less the hub which had been returned with the tech. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. QuickStart, set up and connections. Manage Your Account. richardsch. Sami93. For my surprise, in the package of the hub 5, was another package to return the hub 4. Upgrading V6 boxes to 360. Do you want to explain why it never comes?? I cannot help but doubting Virgin media trying to make money through not letting customers returning the hub. That’s why we have a dedicated team to help you with this and answer any other questions you might have. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. Sell them. Once we cancel we got a letter asking us to. In December, VM offered to upgrade to Hub 5, and I accepted it. You can of course order your own here if you can return it to. My VM account ended on 31st March. Kind regards, Ilyas. Please follow the simple instructions we’ve provided in the pack that we delivered with the new equipment. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. When can I expect it to arrive? I asked VM twice but was not told when to expect this return kit. Step by step guide to installing your Virgin Media broadband and Hub 3. Connect the Hub’s power cable with the blue tab. Turn on and get connected. We would like to return it but we didn't a return box and now we are unsure what to do with it. My sister left Virgin Media in January 2023. When I cancelled my contract I arranged for the kit to be collected from my home on 12/1/23. Having read the forums recently I thought I would get on top of this before the fines and threatening emails start. Given all the UK calls are recorded it will be verified that she told me to Bin it. Your terms & conditions state: “To cancel you have FOURTEEN days from the later of: (i) the day after the delivery of the equipment; (ii) the service start date; or (iii) the day you received this contract (that provides a link to the Terms and Conditions). If you don’t have a Collect+ letter we don’t need this kit back so please recycle. When can I - 5311065. If you cancel your service, you will need to return your kit to Virgin Media. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. You might find a local Collect Plus. 0 or iOS 12 or later mobile or tablet. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. We don't send confirmation of your request to cancel. Tivo. For the quarter ended 30 June 2022, Virgin Media O2 reported transaction adjusted revenue of £2. Help returning Virgin media kit. SpeedWe would like to show you a description here but the site won’t allow us. on 11-02-2023 11:36. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Tip Set up all of your kit within 12. A relative of ours recently passed away, they had virgin and were sent a new Hub 4 a while ago. Each time promised either it will be collected by. Stay safe online. I am still with virgin media but under a new account. We would like to show you a description here but the site won’t allow us. The service start date was 28 January 2023. Once you’ve got all the bits and bobs in the right place, you can call our activation centre to activate your services on 0800 953 9500. In your Stream kit you’ll find everything you need to get the Stream box up and running. for the parcel you sent back? This is your proof that you sent it. Security matters. Let us know how you get along. 3 weeks ago. If a customer does not return their equipment within 14 days of their contract end date, they will be subject to a non-return fee. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. Then enter your email address, and click on email me my new label and follow the instructions. I have today 11th feb had the same original email we need to collect your kit. Back a step. Sort this out please. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. If you don't pay that bill then it's just like any other bill from any other company. 2 July 2015 at 2:05PM in Phones & TV. We would like to show you a description here but the site won’t allow us. Nobody welcomes a price increase, and we get that. 0 Kudos Reply. Virgin Media. Manage Your. If there is any extra credit left in your account, you will get the refund through check via post in a few weeks. on 25-11-2022 12:11. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. That would be. So I left Virgin about a month ago after too many years. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. I've posted the router return via Yodel on the 3rd of January, but I am still receiving emails that the kit was not returned and that a charge will be added to my account in 9 days. Options.